To whom it may concern,
Roberta Teresi is an outstanding and exceptional tourist guide. In the five years that I have known her, and the times I have used her services, she has always exceeded my expectations and that of my group. Enthusiastic, knowledgeable, highly dependable, conscientious, highly motivated and displaying an energetic self-starter personality is how I would describe Roberta Teresi.
Regardless of all other factors consistency over time seems to me the true mark of measuring achievement. Today people are given praise for things they are paid to do, are supposed to do, and many times it is for a mediocre effort or for a one time event! Roberta, however, has consistently been a person who achieves optimal levels of personal performance and accomplishment.
She has done several tours for me when I hosted American tourists in Sicily. Her extensive travel and work in different parts of the world add immeasurably to the quality of her presentation, and bring an unparalleled expertise to her effectiveness as a guide. In fact I have told my groups how fortunate we were to have a person of her diverse background to explain the melting pot of culture, religion, folklore etc. that is the city of Palermo. On one particular trip I had a priest who had studied in Europe and he said, “I learned some things I didn’t know from her.” A retired history teacher, also on the tour exclaimed, “I could have listened to her for a couple more hours.” These comments are illustrative of the feedback that I get about her after the tours. Her anecdotal stories are insightful and add a new dimension to her information.
Especially noteworthy is her commitment to the client and attention to detail. In 2009 I was asked by a family to organize a trip to Sicily for their family and close friends. They were especially interested in visiting the town of Agira to trace and see the hometown of their ancestors that came to America. When I called Roberta she informed me that she could also provide genealogy service.
When the group arrived in 2010 she had researched their name, called the local priest in Agira (to make the church records available) and had made contact with a local retired historian in the town. The day we arrived in Agira we were met by the historian and given a presentation at the town hall about the family name and about their relatives, and surprise — the location of their relative’s home was found in the old part of the town. It was a magical moment when they went to see the location of the old house and imagined the people that left so long ago. With Roberta’s help the family was able to fill in the blanks of their research and with the church records find their relatives from 1790!
In conclusion I’ll say this about Roberta. On one occasion I changed the arrival date of one of my trips because she was not available.
It is my pleasure to recommend Roberta on a personal and professional level! If you would like additional information or would like to verify this letter please feel free to email me at firstname.lastname@example.org or you may call me in the USA at 609-655-3536. February 21, 2011